Welcome to Sleep Sanctuary ("we," "our," or "us"). By accessing or using our website, content, memberships, or services at sleepsanctuary.io, you agree to these Terms of Service ("Terms").
If you do not agree with these Terms, please do not use our services.
You must be at least 13 years old to create an account and use our services. By using Sleep Sanctuary, you confirm you meet this age requirement and have the legal capacity to enter into these Terms.
You agree to use our website and services only for lawful purposes and in accordance with these Terms.
You must not:
We reserve the right to suspend or terminate access for violations of these Terms.
Some features require you to create an account. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms.
Certain content or features require a paid subscription. By purchasing a subscription, you agree that:
You can cancel your subscription at any time through the Manage Subscription button in your members area, which opens the Stripe Billing Portal.
When you cancel, your subscription remains active until the end of your current billing period. You will retain access to subscriber content until that period ends, after which no further charges will be taken.
However, because Sleep Sanctuary provides instant access to streaming content immediately upon subscription, by completing your purchase you expressly request that the service begins immediately and acknowledge that you will lose the right to cancel under the 14-day cooling-off period once the content is accessed.
Outside of this, subscription payments are generally non-refundable. Refund requests may be considered on a case-by-case basis where required by law or under exceptional circumstances. Contact us using the details below to make a refund request.
All website content — including but not limited to videos, graphics, branding, audio, streams, designs, and written material — is owned by Sleep Sanctuary or its licensors and protected by applicable intellectual property laws.
You may not copy, redistribute, sell, or reuse content without our prior written permission.
Your subscription grants you a personal, non-transferable, non-exclusive licence to access and view the content for your own private use only.
If you submit comments, messages, uploads, or other content (for example in the lobby chat), you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with operating the service.
You agree not to submit content that:
We reserve the right to remove user content and/or suspend accounts at our discretion.
Our website integrates with or links to third-party platforms, including:
We are not responsible for third-party services, content, availability, or policies. Use of third-party services is subject to their own terms and conditions.
Our services and content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
We do not guarantee:
Use of the website is at your own risk. Nothing on Sleep Sanctuary constitutes medical advice. If you have sleep difficulties, please consult a qualified healthcare professional.
To the maximum extent permitted by law, Sleep Sanctuary shall not be liable for:
Our total liability arising from or relating to these Terms or the services shall not exceed the total amount you have paid us in the 12 months preceding the event giving rise to the claim, or £100, whichever is greater.
Nothing in these Terms limits or excludes liability that cannot be lawfully limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.
We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for conduct that violates these Terms, harms the platform or other users, or for serious breach (including chargebacks or fraud), in which case no refund will be due.
You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.
If you have a complaint about our service, please contact us using the details below. We aim to acknowledge complaints within 5 working days and resolve them within 30 days.
We may update these Terms from time to time. Updated versions will be posted on this page with a revised "Last Updated" date. For material changes affecting subscribers, we will provide reasonable notice by email or in-app notification.
Continued use of the services after changes are posted constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sleep Sanctuary regarding your use of the service and supersede any prior agreements.
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us:
Sleep Sanctuary
Email: [email protected]
We aim to respond to all enquiries within 30 days.